BPO Interview Questions

BPO Interview Questions

BPO is the outgrowing sector of the market and many freshers look up to it as a startup to their career. BPO hire freshers to give that effective start to the candidates, especially the call center sector.

The call center sector requires the candidates with basic knowledge of computer and good communication skills. These general requirements of skills make many passes out graduates opt for BPO as their career.

So, if you are the one among the pass out graduates and choose BPO as a start kick to your career then you might surely be preparing for the BPO interview and perplex about how to crack it?

You can crack the BPO interview easily if you are confident enough to present yourself and impressive the interviewer. I know it's not easy because it's your first foray and you might be bundle of nerves right now? But let me tell you, just a few questions answered perfectly and a good impression will do it all to land you a BPO job.

Read Best BPO Interview Questions 2018

Here are few BPO interview questions and answers that give you a basic idea of what questions you will be asked and how can you frame the answer. So, Go ahead and Best of Luck folks!

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BPO Interview Questions

Information Technology and Communication, Medical and Health Sector, Insurance, Law and Jurisdiction, Finance are some of the sectors where the majority of outsourcing work is performed.
Knowing English is basic and must for any BPO but knowing any other additional language is always beneficial. You can learn some other foreign language like French, Spanish as these can increase your chances of securing jobs in BPO.
The general idea of this question is to know your area of interest. The interviewer wants to figure out where you desire to work like in the area of research-driven or voice-based process. There are many branches where BPO operates like KPO, RPO etc. So, answer the question according to the company’s requirement.
When any work or project is allotted nearby the country is called shore outsourcing and when it is made outside the country it is called off-shore outsourcing.
It is a customer care center where calls are handled in huge numbers. The call centers are mainly of two types an inbound type and the outbound type. An inbound call center is where customer associate will receive the calls and the calls are handled keeping the customer care as the prior concern. While an outbound call center is where the calls are made by the associate for the product sales and product inquiries.
Your answer to this question clarifies the interviewer about your grip over the computer knowledge and its software. So that they will have a clear idea of what training you further require when you selected.
Tell them that you find both types of BPO equal in opportunities, but the individual’s interest and personality are the factors it depends on. Once fit into the company and gain expertise in the work, you can easily move ahead to the management or support side.
Here you can explain why you chose BPO as a career, you can tell about being exposed to a new field which allows developing your personality and communication skills and also gives the opportunity to grow.
The BPOs are divided into five different categories, they are
  • Call Centre
  • Administrative Department
  • Purchase Department
  • Sales Department
  • Back Office
In this era of industries and business, where many companies failed to survive in the market, the BPO has outgrown and has achieved the milestone in an economic crisis and relatively reduced the unemployment rate marginally in developing countries.
In outsourcing the ISO:9000 is a standard of mapping quality for the company.
It has been accepted by most of the BPO companies as the benchmark for the quality of service offered by them.
Tell them about the reasons you chose this job and how your skills match the type of job.
As you are a fresher you don’t have any prior experience of handling customers on phone, so you can tell that handling the customers on phone would be a challenge but you will manage and them and won’t disappoint the company as well as the customer.
This question is put by the interviewer to know about your career goals and also to know how you perceive yourself.
So, “In five years from now, I would want to see myself at a responsible position, while learning and developing my skills and contributing my efforts for the growth of the company”, would be a perfect answer to this question.
Call centers are one of the very first processes in a business that was openly outsourced.