Dec

BPO Interview Questions
- Priyag Chaudhary
- 02nd Dec, 2022
- 867 Followers
BPO Interview Questions
BPO is the outgrowing sector of the market and many freshers look up to it as a startup for their career. BPO hires freshers to give an effective start to the candidates, especially in the call center sector.
The call center sector requires candidates with basic knowledge of computers and good communication skills. These general requirements of skills make many passes out graduates opt for BPO as their career.
So, if you are one among the pass-out graduates and choose BPO as a start kick to your career then you might surely be preparing for the BPO interview and perplexed about how to crack it.
You can crack the BPO Interview easily if you are confident enough to present yourself and impress the interviewer. I know it's not easy because it's your first foray and you might be bundle of nerves right now. But let me tell you, just a few questions answered perfectly and a good impression will do it all to land you a BPO job.
Practice here the top BPO Interview Questions and Answers that give you a basic idea of what questions you will be asked and how can you frame the answer. So, Go ahead and Best of Luck folks!
BPO Interview Questions
1) What is BPO and how it works?
When an organization or a company wants its non-core work to be done at cheaper rates by an expert then they outsource their work to other countries, which is called BPO. Generally, outsourcing is made between two countries.
2) Mention the major sectors of outsourcing?
3) List different types of BPOs?
- Call Centre
- Administrative Department
- Purchase Department
- Sales Department
- Back Office
4) Why do you see BPO as your career?
Here you can explain why you chose BPO as a career, you can tell about being exposed to a new field that allows developing your personality and communication skills and also gives you the opportunity to grow.
5) Where do you see BPO in current Market?
6) What is ISO:9000 in outsourcing?
It has been accepted by most of the BPO companies as the benchmark for the quality of service offered by them.
7) State the difference between shore and offshore outsourcing?
8) Could you explain what a call center is?
9) How can you relate call centers to BPO?
10) Determine the type of BPO you wish to work in?
11) Why do you think you will do well in this job?
12) Are you able to use the different software easily?
Your answer to this question clarifies to the interviewer about your grip over computer knowledge and its software. So that they will have a clear idea of what training you further require when you selected.
13) How good are you with computer skills?
14) Which one do you think is the better career opportunity, voice or non-voice BPO?
15) What did you learn recently that can benefit the BPO Company?
16) What are the job activities you got to maintain in BPO?
17) Are comfortable in handling customers on phone?
18) Explain, why do you want to work for our company?
19) Where do you see yourself five years from now?
So, “In five years from now, I would want to see myself at a responsible position, while learning and developing my skills and contributing my efforts for the growth of the company”, would be a perfect answer to this question.
20) How will you cope with up with the common risks associated with BPO?
To avoid such risk, employees should be restricted from carrying any external drive while on board and the ex-employees ids must be deactivated to deny their access to the customer’s information from anywhere. Certain additional security software can also be installed to secure the main server from hacking.
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