Posted On: Apr 10, 2020
It is very important to stay calm when an angry caller contacts you to prevent the matters from escalating. Always try to focus on the even tone while speaking to them. Using an angry or agitated tone might infuriate the caller even more. Just keep in mind that the caller is not angry with you, it is the circumstances that are making them angry.
Always think about the situation from their point of view. How would I have felt if I had been in this situation? Keep a little empathy in your voice for the caller can help you to make them calm. If all of the above tips are not helping, then always take deep breaths to calm your nerves to deal with the angry caller.
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