BPO refers to the Business Process Outsourcing is one of the common and mass recruiting fields. Most of the top MNC companies like Accenture, aesis, cognizant, Genpact, etc are successfully running BPO. Those aspirants who are looking to build their career in BPO either at any designation then we are here to help you. To prepare for any job interview you need to study properly and for this, you can refer to the online BPO questions guide. There are various common questions which are frequently asked by the interviewers that are listed in this guide. Now, in this article, we are going to learn each and everything related to the interview and its preparation.
When any big organization or company outsources their work to any other country then it is known as business process outsourcing. There are basically call centers and customer support related tasks held by the companies. There can be multiple sectors in which outsourcing can be accomplished like IT, communication, health, insurance, finance, jurisdiction, law, and so on. There can be various projects allowed by the companies to the BPO service provider which can be either offshore or the shore outsourcing. There are basically two types of call centers that lie under BPO that are outbound and inbound. It is one of the most asked questions in the interview that what do you mean by the outbound and inbound processes.
Types of BPO
There are multiple types of BPO which we will list down here. KPO is also similar to the BPO but there is a small difference among both of them. Knowledge Process Outsourcing (KPO) majorly deals with the services which are related to documentation, insurance, medical billing, etc. So, don't get confused among BPO and KPO. There are majorly five types of BPO which are,
- Selling department
- Back office
- Administrative department
- Call center
- Purchase Department
Topics to prepare
For any exam, we always give more concentration over the important topics which have higher chances to fall into the exam. Similarly, in an interview, there are certain topics from which most of the questions are asked. In terms of the BPO interview let us have a look over those topics that may be asked by the interviewer so that you can prepare them in advance
- Define BPO
- Need for outsourcing
- The difference among call centers and BPO
- About BPO and KPO
- Jobs of BPO
- About computer and Software skills
- Communication skills
- Common risk associations with BPO
- Team handling
- Services of inbound and outbound call centers
- About offshoring and reshoring
- Define fields of outsourcing
We have tried to explain each and everything related to the interview with BPO. If you are still worried about the preparation and this is your first interview then we suggest you download an app that is composed of interview questions guide on BPO. Along with them, you will also get a chance to give mocks so that you can analyze your knowledge.