CRM Interview Questions

Apex is a proprietary programming language developed by Salesforce.com. It is an object-oriented language, similar to Java and C#, and is designed to allow developers to write custom business logic and integration code for the Salesforce platform.

Zoho is a web-based office suite comprising word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing, and other applications developed by Zoho Corporation (previously known as AdventNet Inc.), a California-based company in the US and was launched in 2005 as a web-based word processor. Moreover, supplementary products such as spreadsheets and presentations were incorporated later into Zoho and the applications are distributed as software as a service (SaaS).

Salesforce is an American cloud-based software company headquartered in California, that provides customer relationship management (CRM) service and also markets a complementary suite of enterprise applications focused on consumer service, marketing automation, analytics, and app development.

Moreover, Salesforce.com's customer relationship management (CRM) service comprises several broad categories: Commerce Cloud, Sales, Service Cloud, Data Cloud (Jigsaw), Marketing Cloud, Community Cloud (Chatter), Analytics Cloud, App Cloud, and IoT which includes more than 100,000 customers.

SAP (abbreviated as Systems, Applications & Products in Data Processing) is a European software MNC that makes enterprise software to maintain business operations and customer relations and the company is known for its ERP software. The company is situated in Germany and service-oriented architecture has been incorporated into the SAP ERP (Enterprise Resource Planning) system and extra products defined inside the SAP Enterprise Services Architecture (Enterprise SOA).

Visualforce is a platform to build custom user interfaces for developers that can be hosted on the Lightning platform and includes a tag-based markup language, like HTML, and an assemblage of server-side controllers that offer basic database operations, such as queries and saves.

Moreover, each label corresponds to a fine-grained user interface component, such as a section of the page, a related list, or a field and the behavior of elements can either be controlled by the same logic the designers can associate their logic with a controller class written in Apex.