Could you explain what a call center is?

devquora
devquora

Posted On: Mar 19, 2024

 

It is a customer care center where calls are handled in huge numbers. The call centers are mainly of two types an inbound type and the outbound type. An inbound call center is where customer associate will receive the calls and the calls are handled keeping the customer care as the prior concern. While an outbound call center is where the calls are made by the associate for the product sales and product inquiries.

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