BPO Interview Questions

BPO Interview Questions Download BPO Interview Questions PDF

BPO Interview Questions

The main and primary activity in a call center is to handle the customer’s queries effectively and also to coordinate well with a team in order to offer the best service to the customer.
Generally, they’ll seek for the basic computer skills, but if the job demands more computer work then they may hold the practical test to test your computer skills.
BPOs have large data of customer’s personal information, if there is any breach of the security then the customer’s information will be leaked and the company would be at risk.
To avoid such risk, employees should be restricted from carrying any external drive while on board and the ex-employees ids must be deactivated to deny their access to the customer’s information from anywhere. Certain additional security software can also be installed to secure the main server from hacking.
BPO stands for Business Process Outsourcing.
When an organization or a company wants its non-core work to be done at cheaper rates by an expert then they outsource their work to other countries, which is called BPO. Generally, outsourcing is made between two countries.
When you answer to such question mention about the company’s aggressive market stance, creative business policies and also its growth in the market because this question is asked by the interviewer to analyze how much you know about the company and its work.